How long a reply takes
There is no help desk and no ticket number, so set your expectations accordingly: two working days is normal, a busy week can stretch that to four, and a message sent on a Friday evening is being read on Monday. Everything that asks a question gets an answer. Bug reports sometimes get no reply at all, because when a fix takes twenty minutes we would rather ship it than write about it — if the game quietly starts behaving, that was your report.
Making a bug report useful
The difference between a report we can act on and one we have to ignore is four facts. Name the game. Name the browser, with its version if you can find it. Name the device or operating system. Then describe what you did in the seconds before it went wrong. "Pong Rally froze after I paused with the spacebar twice, Firefox 141 on Windows 11" gets fixed this week. "Your site is broken" cannot be reproduced and cannot be fixed. If you know how to open the developer console and there is a red line in it, copying that line is the single most valuable thing you can send us. A short screen recording of the moment it breaks is a close second.
Suggesting a game
Requests genuinely shape what we build next, and two constraints decide whether one is possible. The rules have to be free to implement, so anything attached to a trademark, a licensed property or a specific commercial release is out before we start. And the game has to work under one thumb on a phone, which rules out designs that assume a full keyboard. If your idea clears both, tell us what makes it worth a minute of somebody's time.
Corrections
If a tip sheet is wrong, quote the sentence and tell us why. We would rather change a paragraph than argue for it. The same applies to our numbers: every timing and difficulty figure on this site is an estimate from our own testing, and if one is badly out of line with your experience, that is worth reporting too.
What not to put in the form
Please keep it to your own information. Do not send us other people's names, addresses, phone numbers or anything else personal about a third party — we have no use for it and no wish to store it. Do not send passwords, card numbers, government identifiers or anything confidential; a contact form is the wrong channel for all of them. Attachments are not accepted, so if you have a video, host it somewhere and paste the link. Unsolicited link-building offers, guest-post pitches and mass marketing go straight to the bin, so save yourself the effort.
What happens to what you send
The form delivers your name, email address, chosen subject and message to our own inbox by email, along with the technical details every submission carries: the originating IP address, your browser's user-agent string and the page you sent it from. That address is used to reply to you and for nothing else — no list, no sharing, no resale. The full detail, including how long messages are kept, is in the privacy policy.